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Customer Service Representative

Mississauga, ON
Nov 11, 2020

Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer.
Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations.
Lakeside’s success is due to its exceptional people. Our skills and passion for our work is the key to our strong business results. Our commitment to a culture of integrity, teamwork and collaboration is what drives our continued and sustainable growth.
We seek individuals who are engaged, capable and committed to continuous improvement.
If this sounds like you, apply today and discover your potential with Lakeside!

What you will be doing in the role of Customer Service Representative:
Your responsibilities may include, but are not limited to:

  • Managing customer relationships by accommodating preferences and maintaining professional level of communication
  • Complete order management, including data entry, procurement, expediting, updating information in business system and status reports, obtaining and storing correspondence and documentation
  • Managing team's product returns from the point of customer request through to completion
  • Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled
  • Various other sales and support functions within the team
Knowledge and skills required for the role:
  • University Degree or College Diploma
  • One to Three (1-3) years’ of customer service and or/purchasing experience
  • Previous order entry experience
  • Strong interest in providing exceptional customer service
  • Highly organized with strong multi-tasking and time management abilities
  • Ability to work effectively both independently and in a team environment
  • High level of accuracy and detail with error-free orders
  • Working knowledge of MS Office computer application (Word, Excel, Outlook)
  • Ability to understand current tools in detail and use them in an efficient manner
  • Entrepreneurial work ethic
What we give YOU!
  • A competitive compensation package
  • An RRSP matching program
  • A comprehensive medical, dental and vision coverage plan
  • Ample Time Off throughout the year
  • A work from home program
  • A structured training and development program
  • Opportunity to participate in Lakeside’s Wellness Program – a recipient of Benefit Canada’s Best In-Class Wellness Programming for organizations under 1000 employees!!